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Why is the return policy of only for 7-days?

7 Days is enough for any customer who buys the jewelry or diamond to return it. some customers wear the jewelry for months and then return and get the refunds for no reason this kind of thing many time happens to us so we provide the 7 days only.

Note: The 7 days start from the date of receiving the product. The product wants to be in its original condition if there is any kind of dents, defect we will not accept the return.

What is RJ Gems and jewel's Cancellation Policy?

Yes, You can cancel the product within 48 hours.

If your product is custom-made or grillz, watch,loose diamonds, and hip hop jewelry it can not be canceled after we start the process.

I just cancelled my order. When will I receive my refund?

You will receive a refund into the source account within 3 -5 business days from the time of order cancellation.

Can I modify the shipping address of my order after it has been placed?

Yes, please contact us to change your address.

Can special/bespoke orders returned & eligible for refund?

No, special/bespoke orders are not eligible for return or refund.

When are returns not possible?

We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate.(if apply).
Note: The custome product, hip hop jeweler, watch, grillz and loose diamonds can not be returned.

How can I initiate a return?

You will have to send us an email at rjgmesnadjewel@gmail.com along with the order number & the reason for your return.

What is the time-period within which I can return a product?

Products can be returned within 7 days of receiving the product. Post this, return is not allowed.

Do I pay the return shipping costs?

Yes, the Customer has to pay the shipping cost.

Why has my return request been rejected??

It’s unfortunate, but the reason for making the return does not comply with our policy.

What is the pick-up process for the return of a product?

Once you’ve made a return request with us via email, our team will get back you with the step by step process

What is the mode of payment for refunds?

All refunds are credited back to the account/card used to place the original order.

How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 1-3 working days.

I still haven't got my refund. Why?

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.

Return & Refund

Why is the return policy of only for 7-days?

7 Days is enough for any customer who buys the jewelry or diamond to return it. some customers wear the jewelry for months and then return and get the refunds for no reason this kind of thing many time happens to us so we provide the 7 days only.
Note: The 7 days start from the date of receiving the product. The product wants to be in its original condition if there is any kind of dents, defect we will not accept the return.

What is RJ Gems and jewel's Cancellation Policy?

Yes, You can cancel the product within 48 hours.
If your product is custom-made or grillz, watch,loose diamonds, and hip hop jewelry it can not be canceled after we start the process.

I just cancelled my order. When will I receive my refund?

You will receive refund into the source account within 3 -5 business days from the time of order cancellation.

Can I modify the shipping address of my order after it has been placed?

Yes, please contact us to change your address.

Can special/bespoke orders returned & eligible for refund?

No, special/bespoke orders are not eligible for return or refund.

When are returns not possible?

We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate.(if apply).
Note: The custome product, hip hop jeweler, watch, grillz and loose diamonds can not be returned.

How can I initiate a return?

You will have to send us an email on info@rjgmesnadjewel.com along with order number & the reason for your return.

What is the time-period within which I can return a product?

Products can be returned within 7 days of receiving the product. Post this, return is not allowed.

Do I pay the return shipping costs?

Yes, the Customer has to pay the shipping cost.

Why has my return request been rejected??

It’s unfortunate, but the reason for making the return does not comply with our policy.

What is the pick-up process for the return of a product?

Once you’ve made a return request with us via email, our team will get back to you with the step-by-step process

What is the mode of payment for refunds?

All refunds are credited back to the account/card used to place the original order.

How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 1-3 working days.

I still haven't got my refund. Why?

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.

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