Refund & Return Policy

Refund & Return Policy

Item Received In Damaged Condition/ Manufacturing Defect / Wrong Product Delivered. If You Have Received a Damaged Product Or the Wrong Item Please Mail Us on


With Your Order Number And Receive the Product Picture Within 24 Hours. If You Have Any Problem In Product You Have To Register A Complain Within 24 Hours.
We, Will, Try And Replace The Product As Soon As Possible Otherwise Your Amount Will Be Refund After Deduct The Shipping Charge of Rs. In Your Account Within 7 Days.

*If U Want To Return Then U Have To Do Courier At Our Address Mention On Parcel…You Need To Call And Whatsapp. When We Get Your Parcel Then We Will Contact U And Refund you By Paypal, Wise, Google Pay, Or Bank Transfer

– Refund Amount Not Given In Cash, But Your Amount We Transfer On Bank

Each Product Is Quality Checked Verified And Then Shipped To the Customer But Due To Manual Errors Can Happen Hence We Refund Your Amount As discussed By Company

* Due To Following Factors Refund & Replacement Are Not There: –

Color Change: If In Colour There Is Miner Difference That Is Not Accepted

For Demo: If You Click Red Colour Product Picture In Your Phone Or Camera That Is Shown Like Dark Red Or Maroon Type.

So Kindly Inform You That In That Case, Your Product Is Not Acceptable. – Colour Accepted For Refund Like You Have Place Pink And Received Black So That Is Accepted.

The Silver will not accept its color has changed.


  • The product is washed/damaged/worn
  • Part of the missing delivered full product
    Products must be in their original condition
  • Products that were sold as combos/sets are not eligible for return/replacement as individual items
  • If, according to your opinion you don’t like the product, this return reason is not acceptable
  • Replacements will be made basis availability of that product on the website
  • In case of damage from your side, this product is non-refundable
  • Personalized products, Watch and Grillz can not be returned or canceled.

* Size Issue:- If Available Size Then You Want Different Size Then Tell At The Confirmation Call Time. If One Time Your Order Shipped Then No Change Or
No Replace For Size Issue.

* Stitched Issue: – If We Send an Unstitched Product Or Semi- Stitched Product Stitched By a Customer That Is Not Accept For Refund Or Replacement.

*Washed Product:- If Any Product Washed By Customer Then, In That Case, Product Not Accept For Refund Or Replacement.

* Cancellation System
– If You Want To Cancel The Order Then Send Mail Within 24 Hours After Place the Order By You.
– If You Want To Change Your Shipping Address You Have To Send Mail Within 48 Hours Otherwise After Shipped The Parcel Address Can Not Be Changed.

* We do not exchange/refund sale items after all discussion info@rjgemsandjewel.com